Refund policy
Refund & Return Policy
At HearthField, your satisfaction is our priority. We stand behind every product in our collection and want to make sure you're happy with your purchase. If something isn't right, we'll work with you to make it right.
Our 30-Day Satisfaction Guarantee
If you're unsatisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll work with you to find a solution. Whether that's a refund, replacement, or another resolution — we're committed to making sure every HearthField customer walks away happy with their experience.
Damaged or Defective Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at hearthfieldco@outlook.com with a photo of the issue. We'll resolve it right away with a full refund or replacement — no return required.
Refund Process
Once your refund is approved you'll receive confirmation via email. Refunds are issued to your original payment method within 5-10 business days. If more than 10 business days have passed since your refund was approved please contact us at hearthfieldco@outlook.com.
Returns
If you'd like to return an item please contact us at hearthfieldco@outlook.com before sending anything back. Once we receive your request we'll review the situation and work with you on the best resolution. Returned items must be unused and in their original condition. Please allow 5-10 business days for us to process and respond to your request.
Non-Returnable Items
The following cannot be returned or refunded:
- Items returned after 30 days of delivery
- Items not in their original condition
- Sale items and gift cards
Contact Us
For any questions about your order or our policy please reach out at hearthfieldco@outlook.com. We typically respond within 24-48 hours and are committed to resolving every issue fairly and promptly.